Abacus Service Corporation hiring 6830 - D. Mederos - FY23.24 - TBD - 7620 Business Process Consultant Staff Aug in Tallahassee, Florida, United States | LinkedIn (2024)

7620: Business Process Consultant (C. Advanced)1 Scope of Services STC Job # 7620: Business Process Consultant (C. Advanced) The Agency of Healthcare Administration (the "Department " or "AHCA ") is seeking qualified candidates that will assist Information Technology (IT) in their daily operations, support, and services. The services requested in the following quote will be procured in accordance with the Department of Management Services (DMS) State Term Contract (STC), entitled Information Technology Staff Augmentation Services, 80101507-21-STC-ITSA and or Information Technology Staff Augmentation, 80101507-22-STC-ITSA. The term for this staff augmentation position is intended to be until June 30, 2024. The term for this engagement may be extended for a period not to exceed twelve months from the expiration of the State Term Contract contingent upon funding and satisfactory performance. The Department may select one or more candidates for this position. Candidates available immediately are preferred. Candidates are expected to work full-time and primarily onsite in Tallahassee, FL. Some remote work is acceptable.

2.1 Primary Job Duties and Tasks " Work under the direction of the Agency's designated project manager. Participate in and lead activities as directed by the Agency. " Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools. " Work as a project team member on multiple projects to facilitate process improvements involving multiple business areas and state agencies. " Elicit, identify, analyze, and document business processes and requirements for business units and sister agencies. Translate business requirements and/or user stories into functional requirements. Document requirements and/or user stories in Azure DevOps. Design user interface screens. " Analyze the business processes and make recommendations for business process improvements. This requires a high level of understanding of the organization's business systems and processes. " Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements. " Understand technical problems and solutions in relation to the current, as well as the future business environment. " Develop meeting summaries, requirements documentation, screen designs, and other SDLC artifacts within required timeframes. " Develop and maintain test plans and scripts for manual testing. " Lead manual testing efforts for each release in dev and beta environments. " Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution. " Capture and document metrics in support of the user acceptance testing and recommend improvements. " Assess current testing processes; recommend and implement process improvements, including automation where practical. " Provide estimates for testing and requirements analysis.

" Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed. " Adapt to changes in daily work plans based on customer support needs. " Assist in the completion of status reporting and escalation of issues to management. " Coach and mentor junior staff. " Comply with AHCA's Division of IT Information Systems Development Methodology (ISDM) standards and formats on all work products. Comply with Project Management Oversight Rule 60FGG-1.

2.2 Specific Knowledge, Skills, and Abilities (KSAs) A minimum of 7 years of IT experience, 4 years of experience in process engineering, and 2 years of project management experience. " Knowledge of leveraging both IT solutions and business process improvements. " Must demonstrate expertise in strategic planning, tactical execution, project management, process management, and business systems requirements definition. " Knowledge of advanced management principles and practices, methods of data collection and analysis. " Knowledge of process engineering principles and practices. " Knowledge of project management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure. " Proven communication skills, both orally and in writing, with technical and non-technical staff, and all levels of management. " Skilled with Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar with business analyst software tools. " Skilled in providing technical expertise and direction for the development of complex software projects. " Skilled in working on one or more projects as a project lead. Must be able to mentor and coach junior staff. " Must possess strong analytical and problem-solving skills. " Ability to communicate complex ideas to technical and non-technical staff, as well as all levels of management, both orally and in writing. " Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, and site visits. " Ability to map business processes, use cases, tasks, and workflows. " Ability to establish and maintain effective working relationships with others. " Ability to work independently and in a team to meet deadlines. " Ability to plan, organize, and coordinate multiple projects and work assignments. " Ability to organize data into logical formats for presentation in reports, documents, and other written materials. " Ability to conduct fact finding research. " Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflows, and other activities relating to the continuous improvement of processes. " Goal oriented, action focused, pragmatic, and self-disciplined.

2.3 General Knowledge, Skills and Abilities (KSAs) The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas: " Communication: The ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process nformation provided by others.

" Customer Service: Works well with peers, clients, and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations, or resolve a problem. Always courteous and professional. " Decision Making: Makes sound, well-informed, and objective decisions. Asks questions and escalates to the manager if unsure on how to proceed. " Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. " Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others. " Leadership: Motivates, encourages, and challenges others. Ability to adapt to leadership styles in a variety of situations. " Problem-Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions, and make recommendations accordingly. " Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.

2.4 Education and Certifications

Education: Bachelor's degree or Master's Degree in Computer Science, Information Systems, Business Administration, or other related fields. Or equivalent work experience. (Required) Certifications: Not Required

3 Vendor Response Please include the following information in your candidate submission.

3.1 Responding Instructions and Documents to Provide Please ensure each candidate submission contains the following documents and information:

• Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services.
• Attachment or Exhibit F - Resume Self-Certification Form Per the IT Staff Augmentation STC: When submitting a response to an eQuote the Vendor shall submit with its response a signed Resume Self-Certification Form (Attachment or Exhibit F) to the Customer for each candidate included in the eQuote response. See the DMS IT Staff Augmentation Contract website for details.
• Contact Information Provide the main contact information at your company that you would like the Department to use. Vendor contact information should include: 1. Vendor contact's name 2. Title 3. Address 4. Direct telephone number 5. Email address
• References Provide three (3) clients for which similar services were performed within the past three (3) years for each proposed Business Process Consultant. References should include:
• Reference contact's name 2. Organization name 3. Job title held by the candidate while employed or contracted 4. Direct telephone number 5. Email address

Scope of Service

• Service(s) to be Provided: 1. Background The Information Technology Office (IT) oversees the Agency for Health Care Administration's (Agency or AHCA) use of existing and emerging technologies in government operations, and its delivery of services to the public. It works to improve the Agency's efficiency through technology by aligning business and technology objectives to deliver effective solutions, and to make communication with the Agency straightforward and clear. AHCA, in support of its delivery of service, utilizes Business Process Consultant staff to serve as liaisons between the Agency business units and IT. This arrangement helps to align technology solutions with business strategies to support and maintain various software applications.
• Purpose The Vendor shall provide advanced Business Process Consultant staff augmentation services to the Agency in support of mission critical applications and business processes as described in Section B, Manner of Service(s) Provision, Item 2, Services Provided by the Vendor. Services provided under this Contract shall be provided in accordance with this Scope of Services and State Term Contract No. 80101507-2?-STC-ITSA. In the event there is a conflict between the terms of this Contract and the terms of State Term Contract No. 80101507-2?-STC-ITSA, the Agency shall determine which provision shall govern. The contract period for this SOW begins upon issuance of the Purchase Order and ends close of business on June 30, 2024. By mutual agreement of the parties, and pursuant to section 287.057(13), Florida Statutes, AHCA may renew the contract annually for a period not to exceed twelve months from the expiration of the State Term Contract contingent upon funding and satisfactory performance. Renewals shall be contingent upon need and/or available budget as appropriated by the Legislature.
• Manner of Service(s) Provision: 1. Services Provided by the Agency To assist in the successful delivery of services the Agency will provide the following: a. The Agency shall provide the Staff with workspace, network access, on-board training, and a computer workstation. b. The Agency shall provide a designated project manager who will be responsible for the approval of all tasks, activities, and deliverables, including timeframes. c. The Agency shall provide a Lead Applications Development Supervisor who will be responsible for coordinating production deployments using the Agency's change control process.
• The Agency shall designate Staff to serve on "Teams to work on the various components of this project. e. The Agency shall provide direction and approval of Staff's completion of tasks and deliverables, including timeframes. f. The Agency shall provide oversight of Staff by the Agency's designated project manager. g. The Agency shall provide initial and final approval of all deliverables to be provided by the Staff. h. The Agency shall provide the Vendor with the Agency approved Project Timesheet and Status Report.
• Services Provided by the Vendor [Vendor Name], hereinafter referred to as the "Vendor, shall provide temporary staff to perform the Business Process Consultant duties listed below and who shall be located onsite at Agency headquarters located at 2727 Mahan Drive, Tallahassee, Florida 32308, during normal business hours, unless otherwise approved by the Agency. For purposes of this Purchase Order, normal business hours are defined as Monday through Friday, 8 AM to 5 PM, Eastern Time (ET), excluding state of Florida observed holidays. The Vendor shall provide Staff who meets the following criteria: Job Family Business Analysis & Planning Job # 7620 Business Process Consultant Level (C) Advanced At a minimum, the Vendor shall: a. Work under the direction of the Agency's designated project manager. Participate in and lead activities as directed by the Agency. b. Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools. c. Work as a project team member on multiple projects to facilitate process improvements involving multiple business areas and state agencies. d. Elicit, identify, analyze, and document business processes and requirements for business units and sister agencies. Translate business requirements and/or user stories into functional requirements. Document requirements and/or user stories in Azure DevOps. Design user interface screens.
• Analyze the business processes and make recommendations for business process improvements. This requires a high level of understanding of the organization's business systems and processes. f. Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements. g. Understand technical problems and solutions in relation to the current, as well as the future business environment. h. Develop meeting summaries, requirements documentation, screen designs, and other SDLC artifacts within required timeframes. i. Develop and maintain test plans and scripts for manual testing. j. Lead manual testing efforts for each release in dev and beta environments. k. Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution. l. Capture and document metrics in support of the user acceptance testing and recommend improvements. m. Assess current testing processes; recommend and implement process improvements, including automation where practical. n. Provide estimates for testing and requirements analysis. o. Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed. p. Adapt to changes in daily work plans based on customer support needs. q. Assist in the completion of status reporting and escalation of issues to management. r. Coach and mentor junior staff. s. Comply with AHCA's Division of IT Information Systems Development Methodology (ISDM) standards and formats on all work products. Comply with Project Management Oversight Rule 60FGG-1.
• Reporting
• The Vendor shall provide status reports to the Agency on a weekly basis. The Vendor at their discretion shall allow selected Staff under the PO to submit the status reports on behalf of the Vendor. However, it is the sole responsibility of the Vendor to ensure the timely submittal of the selected Staff's weekly status report is submitted to the Contract Manager and Agency's designated project manager. At a minimum, the weekly status reports shall include:
• Hours worked daily during reporting period, including the total hours worked during the reporting period, ii. Current reporting period accomplishments, including a list of activities completed during the reporting period, iii. Progress on planned activities during the reporting period, iv. Any barriers or challenges encountered that have delayed or might delay the project, v. Planned activities for the next reporting period along with any reasonably anticipated challenges and proposed mitigation strategies.
• All electronic transmission of reports and supporting documentation containing Protected Health Information (PHI) as defined by the HIPAA must be encrypted to meet the HIPAA privacy standards. Unless otherwise directed by the Agency, all electronic reports shall be formatted utilizing Microsoft Word or Excel, version 2013 or greater. Supporting documentation may be submitted in Adobe PDF format. The Vendor shall maintain the capability to upgrade its electronic report format as directed by the Agency
• Project Timesheets a. The Vendor shall provide evidence of the number of hours completed and tasks worked on during a reporting period. The Project Timesheet shall support the weekly status report. The Project Timesheet must be signed by the Staff and approved by the Staff's vendor supervisor and the Agency's designated project manager. b. Monthly timesheet reports shall be due at the time of Vendor Invoice, no later than the 15th of each month following the reporting month. The Agency reserves the right to modify the reporting schedule and/or report requirements as needed. c. Corrective action plans are not considered deliverables for purposes of payment.
• Monitoring

The Agency will evaluate and monitor the Staff's performance on a daily and weekly basis through on-site supervision through the Staff's participation in meetings; provision of service requirements; and desktop reviews of the Staff timesheets, weekly project status reports, and weekly status reports.

• Method of Payment: The Agency will pay the Vendor, monthly in arrears, an hourly rate of $[Hour Rate] per hour for each satisfactorily completed hour of service towards the completion and Agency acceptance of services and deliverables as described in Section B, Manner of Service(s) Provision, Item 2, Services Provided by the Vendor.
• Invoicing

The Vendor shall submit a properly completed invoice to the Agency Contract Manager, no later than the 15th day of the month following the month for which payment is requested. The Contract Manager shall approve and submit for payment of all invoices, based on Agency's designated project manager's prior approval of specified deliverables and timesheets. a) The invoice shall include at a minimum: " Documentation detailing deliverables completed during the preceding month; " The time period in which deliverables were completed; " The number of hours worked during time period being invoiced; " The Vendor's hourly rate; " The Vendor's invoice number; " Invoice date; and, " The Agency's Purchase Order number.

• Late Invoicing Unless written approval is obtained from the Agency, and at the discretion of the Agency, correct invoices with documentation received more than five (5) calendar days after the due date, will be paid at ninety percent (90%) of the amount of the invoice. Correct invoices with documentation received six (6) to ten (10) calendar days after the due date will be paid at seventy-five percent (75%) of the invoice.
• Information Technology:
• Agency Contract Managers shall be responsible for submitting and managing Vendor staff requests or needs for access connectivity to the Agency's data communications network, and the relevant information systems attached to this network, in accordance with all applicable Agency policies, standards and guidelines. The Vendor shall notify the Agency of termination of any staff with access to the Agency's network within twenty- four (24) hours of the termination. 2. Vendor staff that have access connectivity to the Agency's data communications network shall be required to complete Agency Security Awareness Training and Agency HIPAA Training. The successful respondent shall also be required to sign an Acceptable Use Acknowledgement Form and submit the completed form to the Agency's Information Security Manager (ISM). The requirements described in this Item must be completed before access to the Agency's network is provided. 3. Below is the Agency's current environment: i. HIPAA and CJIS (Criminal Justice Information System) compliance; ii. Microsoft office; iii. SQL (Structured Query Language) server; iv. Microsoft Azure and Office 365; v. SFTP (Secure File Transfer Protocol)

vi. WEB Services; vii. MVC (Model View Controller); viii. C#; ix. Azure DevOps x. WEB Applications; xi. Laserfiche; xii. SharePoint; xiii. SSL (Secure Sockets Layer) and TLS (Transport Layer Security); Mobile devices; and xiv. SSRS (SQL Server Report Services) and Tableau. 4. The Vendor must adhere and comply with the Agency's Division of IT standards regarding SSL Web interface(s) and TLS. 5. The Vendor must adhere to the Driver Privacy Protection Act (DPPA) rules that address a memorandum of understanding and security requirements as well as other requirements contained in Rule. 6. The Vendor, its employees, subcontractors and agents shall provide immediate notice to the Agency Information Security Manager ( "ISM) in the event it becomes aware of any security breach and any unauthorized transmission or loss of any or all of the data collected or created for or provided by the Agency ( "State Data) or, to the extent the Vendor is allowed any access to the Agency's information technology ( "IT) resources, provide immediate notice to the ISM, of any allegation or suspected violation of security procedures of the Agency. Except as required by law and after notice to the Agency, the Vendor shall not divulge to third parties any confidential information obtained by the Vendor or its agents, distributors, resellers, subcontractors, officers or employees in the course of performing this Contract work according to applicable rules, including, but not limited to, Rule 60GG-2, Florida Administrative Code (FAC) and its successor regulation, security procedures, business operations information, or commercial proprietary information in the possession of the State or the Agency. After the conclusion of this Contract unless otherwise provided herein, the Vendor shall not be required to keep confidential information that is publicly available through no fault of the Vendor, material that the Vendor developed independently without relying on the State's confidential information, or information that is otherwise obtainable under State law as a public record. 7. In the event of loss of any State Data or record where such loss is due to the negligence of the Vendor or any of its subcontractors or agents, the Vendor shall be responsible for recreating such lost data in the manner and on the schedule set by the Agency at the Vendor's sole expense, in addition to any other damages the Agency may be entitled to by law or this Contract. In the event lost or damaged data is suspected, the Vendor will perform due diligence and report findings to the Agency and perform efforts to recover the data. If it is unrecoverable, the Vendor shall pay all the related costs associated with the remediation and correction of the problems engendered by any given specific loss. Further, failure to maintain security that results in certain data release will subject the Vendor to the administrative sanctions for failure to comply with Section 501.171, F.S., together with any costs to the Agency of such breach of security caused by the Vendor. If State Data will reside in the Vendor's system, the Agency may conduct, or request the Vendor conduct at the Vendor's expense, an annual network penetration test or security audit of the Vendor's system(s) on which State Data resides. All Vendor personnel who will have access to State-owned Data will undergo the background checks and screenings described in this Contract. 8. The Vendor must conform to current and updated publications of the principles, standards, and guidelines of the Federal Information Processing Standards (FIPS), the National Institute of Standards and Technology (NIST) publications, including but not limited to Cybersecurity-Framework and NIST.SP.800-53r4. H. Prohibition of Marketing: The Vendor shall not market Vendor business interests to providers, recipients, and/or enrollees